Delivery Areas
We are currently able to deliver to UK mainland areas only. We regret that this excludes the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Scottish Islands and the Scilly Isles.
In general, we deliver to addresses with postcodes in Zone 1 as detailed in the map. To view a list of postcodes in Zone 1, please see this document from Parcelforce.This is intended to be a guide only and we do not guarantee to be able to deliver to all areas within Zone 1. If we find that we are unable to deliver to your area, we will contact you as soon as possible.
During volatile fuel price increases, we reserve the right to charge a fuel surcharge.
Delivery Service
Important – if you are working to a delivery deadline please call to discuss in advance and agree a delivery date before ordering. When ordering via our website please add the confirmed date in the “comments” box prior to checkout.
All items will be packed for UK transit.
Our order dispatch times vary according to seasonal demands, you are welcome to call us for the current lead time prior to ordering and especially when ordering large quantities.
Approximate lead time for Gates – up to 7 working days.
Approximate lead time for any White Primed Fencing products – 7-10 working days.
Any items that require further treatment or a second coats of paint the lead time will be – 10 working days sometimes longer in peak periods or if ordered in large quantities.
We will notify you when your order has been processed and then advise you the shipment dispatch details on the day of dispatch so that you will be able to track its progress and accept delivery.
Special delivery/special production orders can be arranged for an extra cost, please contact us for further information.
Accepting your Delivery
A signature will be required by our courier for all deliveries to provide proof of delivery and confirmation the package arrived undamaged.
If for any reason your items arrived damaged, please do not think these have been dispatched by ourselves in this condition. If the goods do arrive damaged, please DO NOT SIGN and give them back to the delivery driver.
If they are signed for by the receiver or nominated person as undamaged and retained, the receiver will have to pay the return cost as we cannot claim the costs back from the courier if the goods have been accepted.
If you are not home to accept the delivery, the courier will take the items back to the local warehouse and a re-delivery will be arranged within 48 hours. If delivery still cannot be made, the consignment will be returned to the shipper. Any consequential costs for re-delivery will be for the account of the receiver and you will be advised of these further delivery costs.
Delays in Transit
We cannot be held responsible for delays in transit due to unforeseen circumstances because we use a third-party courier.
General
It is your responsibility to ensure the contact details you provide when placing your order are correct. Please provide a mobile telephone number and email address where possible. We will forward your contact details to our courier service.